Shipping policy

At Elias Pet Shop, we are committed to providing a transparent, reliable, and secure shopping experience for pet parents. Every premium pet supply, durable harness, and interactive toy is carefully inspected and dispatched from our fulfillment facility based in Los Angeles, California. 

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders received after 5:00 PM (PST), will start processing it the next business day. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order is processed, it will be shipped to the address provided at checkout.

2. Shipping Rates & Estimated Delivery

We currently offer the following shipping options:

• Standard Shipping — 3–5 business days — $5.99

Free Shipping orders over $100

Note: Delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, weather conditions, or other factors outside our control.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use this number to track your shipment through the carrier’s tracking system.

4. Shipping Locations

We currently ship in United States only.

Please ensure your shipping address is accurate and complete. Elias Pet Shop is not responsible for packages delivered to incorrect addresses provided by customers.

5. Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us.

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

6. Contact Us

If you have any questions about shipping, please contact us:

CONTACT INFORMATION:

Business Name: Elias Pet Shop

Address: 1808 E Florence Ave, Los Angeles, CA 90001, United States

Email: support@eliaspet.com

Phone: +1 323-581-3156

Support Hours: Monday – Sunday: 8:00 AM – 7:00 PM (PST)