About Us

Elias Pet Shop started with a simple frustration: most pet gear on the market is either flimsy and cheap, or overpriced for what it actually delivers. We wanted something in between accessories built to genuinely last, priced fairly, and designed around a real pet's comfort rather than a nice product photo.

We're a small, US-based team, and we're pet owners first. That shows up in the details we obsess over: harnesses that don't chafe, beds that hold their shape wash after wash, feeders that are actually easy to clean. If something doesn't pass muster with our own dogs and cats at home, it doesn't make it into the shop.

What We Focus On

Rather than trying to stock everything under the sun, we keep our catalog tight and intentional:

  • Beds & Travel — comfortable rest and reliable carry solutions
  • Collars, Harnesses & Leashes — secure, comfortable daily-wear gear
  • Feeding & Hydration — bowls, feeders, and dispensers built for daily use
  • Toys & Entertainment — engagement pieces that hold up to real play

How We Choose What We Sell

Built to Last. We test for durability, not just looks. A product earns its spot in our store because it holds up over time — not because it photographs well.

Fair, Transparent Pricing. Premium materials shouldn't come with a premium markup, which is why we offer free shipping on US orders over $100 and keep our pricing straightforward.

Real Support, Real People. Questions about sizing, orders, or returns get answered by our support team, seven days a week — no chatbot loop required.

What You Can Count On

Every pet is different, and gear that's perfect for one might not suit another. That's why we focus on quality essentials that fit a wide range of pets, back every order with a straightforward return policy, and treat every support request like it's coming from a friend — because pet people tend to look out for each other.

Thanks for shopping with us. We're glad to have your pet as part of the Elias Pet family.

CONTACT INFORMATION:

Business Name: Elias Pet Shop

Address: 1808 E Florence Ave, Los Angeles, CA 90001, United States

Email: support@eliaspet.com

Phone: +1 323-581-3156

Support Hours: Monday – Sunday: 8:00 AM – 7:00 PM (PST)